A Site Survey is required for each establishment in order to drop ship correct quantities of BarTrack hardware on-site as well as to allow our Support team documentation to assist during installation. 

Please submit the following:

• Preferred method: Provide a short video of each cooler/kegerator; The video needs to be from the beginning of your cooler to the end, with a clear view of each of the kegs and draft system. During the video, please narrate if there is anything special or lines that are hard to see / any splitters. Provide a photo of the closest power outlet to each cooler (please try to include location of the cooler in respect to the outlet in the photo)
• Secondary method: Provide a detailed write up of each cooler/kegerator.

In order to calibrate day of installation:

• If Sculpture Franchisee declines cellular modems as their option, you must have ethernet run set up prior to installation and you must provide us with correct IP information prior to installation (when applicable with managed networks)
• Sculpture Franchisee must schedule the Calibration call in advance

If Sculpture is unable to commit prior to installation completion: 

• Delays in activation will occur
• Sculpture Franchisee will need to attend a secondary site visits to complete system connection

One time certification training:

• Installation Training
• Installation Certification (must pass 100% to become certified)

Day of installation:

• Install BarTrack Hardware (must schedule in advance so we have someone available to answer any questions)
• Provide BarTrack with post-install system acceptance form
• Schedule post-install Calibration call with BarTrack support (cannot support unscheduled calibrations)

Choosing your installation partner:

• Sculpture Franchisee may choose to utilize their own installation team (Self Install OR Third Party)
• Sculpture Franchisee can opt in for additional BarTrack installation services (additional fees apply)

*Please schedule in advance to notify BarTrack of your installation date, allowing us to ensure support is available if needed. 

1. Schedule in Advance:
   • Calibration must be scheduled for the day of installation. Ensure the calibration meeting is booked after the installation, allowing enough time to complete the installation prior to this meeting.
2. Prepare Equipment:
   • Have the scale included in your installation kit ready.
3. Calibration Check:
   • While on the phone with our Support Manager, pour 1-2 oz from each line. Measure on included scale. The Support Manager will verify that the system is properly calibrated and ready for use.
4. Provide Beverage Information:
   • Share the following details for each beverage on tap:
     • Keg Size
     • Beverage Name
     • Beverage Company
     • Keg Price

One time certification training:

• Review the BarTrack App Training and how the franchisee can utilize the App to ensure accurate report data
  • Changing Kegs
  • Adding Beverages
  • Adding Inventory
  • How to understand if hardware is offline (see section below)
  • Capturing line cleaning
  • How to add employee
  • How to download the app
• Full understanding on how to onboard your customer 
• Software Certification Quiz

Sculpture Franchisee will be assigned a BarTrack Client Success Manager:

• You will receive your User ID to receive Flow Data 
• Subscription begins upon activation
• You will be granted access to the BarTrack App
• Your CSM will be available to answer basic support questions and assist you with initial setup

If you are managing your own BarTrack system you will need to know how to troubleshoot System Offline issues: Trouble Shooting Guide.

Note: This applies to post-installation troubleshooting, if needed. Please contact your Client Success Manager if you need assistance.